1. Are you trading company or manufacturer?

We are a manufacturer integrating industry and trade.

2. How to ensure product stability?

The company's product hardware is a high-quality supporting supplier, as well as a strong R&D team to ensure the stable performance of the product.

3.How to prove that the customer is easy to use and operate?

The company is equipped with professional after-sales service teams at home and abroad, and has undergone strict testing and process management from product application and industry.

4.How to provide customers with cutting-edge and competitive products?

The company has been focusing on R&D and production of digital printing equipment for nearly 20 years. It has a complete R&D, production, application and sales team, and its products serve many countries around the world.

5. How to ensure that you receive qualified products?

1）We have a complete set of quality management inspection system.

2）Quality controllers monitor the entire production process to ensure our machines meet your requirements.

Each machine will be strictly tested and well packaged before leaving the factory.

• Our shipping supervisor will open it again for a second inspection before delivery to pack.
• Before packing, the business personnel personally check whether the configuration meets the order requirements. Shipping videos and pictures will also be taken and sent to you to track progress at any time.
• Our machines do not normally fail, but if this happens, our engineers will help you resolve the issue.

6. How long is your lead time?

Normally, starting from confirming the order, we will arrange delivery, ordering warehouse, etc. within 15 working days

7. What is the payment method?

Payment<=1000USD, 100% in advance. Payment >= USD 1000, 30% T/T in advance, balance payment before shipment. If you have other questions, please feel free to contact us.

8. What do I do when my machine needs service?

The company's inventory of vulnerable parts can be shipped at any time, and we can directly provide post-service services.

If there is a problem with the motherboard, we will repair or replace it within the warranty period.

Regarding the wearing parts, it is recommended that you purchase several pieces as spare parts for the machine, such as ink caps, dampers, and encoders. These consumables usually need to be replaced, other consumables are placed infrequently. In addition, our spare parts are easy to find or you can buy from local suppliers.

9. Does the new equipment have print head installed?

The print head will not be installed. The printheads will be individually packed in wooden packages to prevent the heads from being damaged during sea transportation. You will receive a picture that clearly shows how to connect the printhead, head board and printhead cable. Our engineers will also provide you with online guidance for installation and calibration.

10. Need to be assembled by a technician?

All machines are fully assembled. All spare parts are packed inside.

When you receive the machine, you don't need to buy spare parts, you just need to install the print head and software and set the system.

11. I don't know how to install the machine, what should I do?

Our engineers can speak English, they will help you to install the machine online through team viewer. Engineers can also come to your country to provide machine on-site training.

In addition, customer technicians are also welcome to receive remote technical training.

12. What is your warranty policy？

We offer a 1-year warranty on all boards.

Beside the machine parts other than the nozzles fail within one year, our company will send you replacement parts and help you replace them. We provide lifetime after-sales service.

13. The reason why the powder shaker mesh belt is easy to break? There are several reasons:

• The installation method is wrong, and the installation should be guided by a professional technician.
• The tension is too tight or too loose, adjust the tension properly;
• Improper operation, the speed of the mesh belt can be adjusted;

14. What is the reason for the wrinkling of heat transfer film?

If the temperature of powder shaking machine is too high, it is easy to wrinkle the heat transfer film. According to different machine models, adjust a relatively suitable temperature. It is recommended to be at 90~120 degrees. In addition, the quality of the heat transfer film will also affect whether it is wrinkled.

15. How to solve the oil and water return in white ink heat transfer during use?

The above situations in the heat transfer process are generally related to the use of powder shaking machines. The return of oil and water is because the drying temperature of the shaker is not adjusted to the appropriate temperature range, and the second is that the speed of the drying conduction belt is too fast and there will be oil and water return.

16. Washing fastness is poor, how to solve it?

The poor wash fastness is because the hot melt powder is not completely melted into the pattern we printed during the powder shaking process. When pressing, the temperature of the press machine is not enough or the pressing time is not enough, which will also lead to poor wash fastness. . Therefore, it is necessary to adjust the temperature and pressing time of the pressing machine.

17. How long does the purifier filter use?

According to the normal working hours of the equipment, it is recommended to replace the intermediate filter element once a month. If it is used frequently, replace it according to the specific situation.